Freight Forwarding Manager

The Role

• Operations Management: Oversee the daily operations of freight forwarding services, ensuring that shipments are handled smoothly and within agreed timelines. Ensure compliance with all regulatory and company policies. • Team Leadership: Lead, train, and motivate a team of logistics coordinators and operations staff to efficiently execute air, sea, and land freight services. • Carrier & Vendor Management: Develop and maintain strong relationships with carriers, shipping lines, and third-party vendors to negotiate favorable rates, optimize shipping schedules, and improve service quality. • Cost Control & Budget Management: Monitor operational costs, identify opportunities for cost-saving initiatives, and ensure that shipments are moved in the most cost-effective manner without compromising service quality. • Customer Coordination: Work closely with the sales and customer service teams to provide excellent customer support, address any operational issues, and offer solutions to meet clients’ needs. • Documentation & Compliance: Ensure that all shipping documentation (invoices, bills of lading, customs forms, etc.) is prepared accurately and submitted on time. Stay updated on industry regulations and ensure all shipments comply with international shipping laws and customs requirements. • Problem Resolution: Address and resolve any operational issues, delays, or customer complaints, ensuring quick resolution and minimal disruption to the supply chain. • Performance Monitoring: Track key performance indicators (KPIs) related to operational efficiency, delivery times, cost control, and customer satisfaction. Implement continuous improvement initiatives. • Reporting: Prepare and present regular reports on operational performance, cost analysis, and any ongoing or potential issues to senior management.

Requirements

• Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. Professional certifications in freight forwarding or logistics (e.g., FIATA, IATA) are a plus. • Experience: o Minimum of 5-7 years of experience in freight forwarding and logistics operations, with at least 3 years in a managerial or supervisory role. o Solid understanding of air, sea, and land freight operations, customs clearance processes, and shipping documentation. o Proven experience in managing a team and working collaboratively across multiple departments. o Experience with vendor negotiations and building strong relationships with service providers.

About the company
MAG Group Holding is a multinational conglomerate based in Dubai, UAE. The group was established in 1978 by Founder and Chairman Moafaq Al Gaddah, and is now one of the largest corporations in the region, maintaining a highly prominent position of leadership among its peers in the real estate, contracting and engineering, industrial and commercial trading, freight services, and hospitality sectors. The group is headquartered in the UAE and has offices in China, Iraq, Turkey, and the USA, encompassing more than 50 companies and employing over 2,000 people around the world. MAG Group believes that success is reserved for those who dare to change and embrace progress. Underpinned by this vision, the groups mission is to achieve economic growth across all of the sectors it operates in, while always preserving its moral values and placing the priority on benefiting its customers and communities. Since its humble beginnings as a one-man spare automotive parts company, MAG Group Holding has evolved to become one of the most highly respected and awarded conglomerates in the Middle East.