Shop Manager

Overview

Role Purpose: The Shop Manager is responsible for the overall daily operations of the shop, ensuring efficiency and profitability. Their primary duties include staff management, facilitating customer service and meeting sales and financial targets.

Key responsibilities

• Develop store strategies to raise customer pool, expand store traffic, and optimize profitability.
• Achieve sales goals by motivating, mentoring, training, and providing feedback to store staff.
• Oversee shop operations, ensuring efficient functioning of the shop, managing the sales floor and maximizing profitability.
• Provide exceptional customer service, set criteria for staff, establish security and safety measures, and ensure health and safety compliance.
• Maintain important employee documents such as contracts and store licenses in a safe place.
• Ensure employees receive all required messages from governmental authorities and are onboarded by the person in charge.
• Implement loss prevention strategies through security measures and monitoring, and check paperwork and inventory levels.
• Ensure store administration and compliance with policies and procedures.
• Monitor buying trends and customer needs to support profitability.
• Address issues arising from staff or customers.

Qualifications

• Minimum of 5 years of related experience in retail shop management.
• Strong oral, written, and interpersonal communications skills; adept at dealing with and engaging people at all levels.
• Leadership and management skills.
• Quantitative and analytical skills.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Retail