Shop Manager - Sunglass Hut

JOB PURPOSE: The Shop Manager is responsible for supervising store operations to ensure

exceptional customer service, maximize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.

RESPONSIBILITIES:

- Detect, anticipate, and regularly report on customer needs, market trends,

and competitor activities impacting the region or market.

- Greet customers, offer assistance, and promptly address their needs and

complaints in line with quality and customer service standards, fostering

customer loyalty and enhancing the portfolio.

- Ensure that store licenses and certificates are up to date, and that

employees' official documents are valid and compliant with local

regulations.

- Ensure a smooth and efficient receiving process for items and shipments,

while monitoring all inventory activities, including cycle counts, stock

movements, transfers between shops, transfers to/from the warehouse,

damaged items, devolutions, and shrinkage.

- Analyze hourly, daily, and weekly sales performance; monitor top-selling

items; identify missing sizes and items; and manage collection rotation in

coordination with relevant stakeholders to determine replenishment needs.

Place accurate orders, meet stock performance objectives, and maximize

sales and sellout.

- Prepare staff schedules based on budgeted hours, visitor traffic, daily sales

targets, events, and operational needs (including shipments, stock counts,

sales, etc.). Ensure effective communication of sales plans and set daily

and hourly targets for the shop/department team.

- Log and update all commercial and operational information, as well as

various requests, on provided platforms (such as help-desks, events, and loss prevention applications) in a timely and accurate manner.

- Manage the annual allocated budget by monitoring expenditures within set

limits, optimizing and reducing costs where possible, and reporting

variances against the budget.

- Oversee the shop's image and ensure compliance with the brand’s

standards. Verify and follow up on the cleanliness, display, and

maintenance of the shop, including the windows, cash registers, and stock

rooms.

- Develop comprehensive reports on key performance indicators (KPIs),

sales trends, inventory levels, and team productivity to facilitate informed

decision-making.

- Recruit, train, motivate, and evaluate the team to ensure that the

department has the necessary skill base, and that staff are optimally

motivated and enabled to maximize their potential and contribution to the

company. Conduct daily Japanese meetings to keep the staff informed and

engaged.

QUALIFICATIONS:

• Bachelor’s Degree in a related field
• Proficiency in MS Office.
• Two to four years of experience in Retail, or a similar role.
• One year of experience in a managerial role.
• Fluency in English (Arabic is a plus)

* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.

* We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.