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Short Term Rental (Virtual Assistant)

Job Title: Customer Experience Representative – Short-Term Rental (VA)


Job Description:

We are looking for a proactive Customer Experience Representative (Virtual Assistant) to manage guest communication and daily operations for short-term rental properties (e.g., Airbnb). The ideal candidate will ensure a seamless guest experience from booking to checkout.


Key Responsibilities:

  • Respond to guest inquiries via Airbnb, email, and chat in a timely and professional manner
  • Manage bookings, reservations, and calendar updates
  • Coordinate check-ins, check-outs, and guest instructions
  • Handle guest issues, complaints, and special requests efficiently
  • Coordinate with cleaning and maintenance teams
  • Monitor listings and ensure accuracy of property details
  • Maintain high response rate and guest satisfaction scores


Requirements:

  • Excellent written and verbal communication skills
  • Strong problem-solving and multitasking abilities
  • Experience with Airbnb, Booking.com, or similar platforms (preferred)
  • Ability to work in night/rotational shifts (if required)
  • Basic knowledge of property management tools/CRMs is a plus


Location: Johar Town, Lahore (Onsite)

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