Short Term Rental (Virtual Assistant)

Job Title: Customer Experience Representative – Short-Term Rental (VA)

Job Description:

We are looking for a proactive Customer Experience Representative (Virtual Assistant) to manage guest communication and daily operations for short-term rental properties (e.g., Airbnb). The ideal candidate will ensure a seamless guest experience from booking to checkout.

Key Responsibilities:

• Respond to guest inquiries via Airbnb, email, and chat in a timely and professional manner
• Manage bookings, reservations, and calendar updates
• Coordinate check-ins, check-outs, and guest instructions
• Handle guest issues, complaints, and special requests efficiently
• Coordinate with cleaning and maintenance teams
• Monitor listings and ensure accuracy of property details
• Maintain high response rate and guest satisfaction scores

Requirements:

• Excellent written and verbal communication skills
• Strong problem-solving and multitasking abilities
• Experience with Airbnb, Booking.com, or similar platforms (preferred)
• Ability to work in night/rotational shifts (if required)
• Basic knowledge of property management tools/CRMs is a plus

Location: Johar Town, Lahore (Onsite)