Social Media & Email Customer Support Specialist

Job Description

Receiving inquiries through social media channels and working on quickly resolving customer complaints posted on social media pages, in order to maintain the reputation and image of Banque Misr.

Responsibilities

-Monitoring customer comments on social media pages and increasing customer engagement rates.

-Receiving complaints and responding to customer inquiries received through the internet banking system.

-Investigating customer complaints on social media pages and communicating with them through the mention cycle.

-Escalating complaints that negatively impact the bank's reputation and image, and following up with customers