Social Media Marketing Executive

Job Description:

• Develop, implement, and manage social media strategies across platforms (Facebook, Instagram, LinkedIn, Twitter, etc.)
• Create engaging content and campaigns that increase brand awareness and customer engagement
• Analyze performance metrics and optimize campaigns for maximum impact
• Collaborate with internal teams to align social media efforts with business goals
• Lead, mentor, and motivate the call centre team to achieve performance targets
• Develop and implement efficient call centre processes and workflows
• Monitor KPIs, generate reports, and ensure high-quality customer interactions
• Provide coaching and training to enhance team performance and customer satisfaction

Requirements:

• Bachelor’s degree in Marketing, Business, or a related field
• Proven experience in social media marketing and digital campaigns
• Experience managing a team, preferably in a call centre environment
• Strong communication, leadership, and analytical skills
• Creative mindset with a focus on results

Job Type: Full-time

Work Location: In person