Soft Services Manager

The Soft Services Manager is responsible for delivering high-quality non-technical services within the facility, ensuring a clean, safe, secure, and welcoming environment for all users. This includes overseeing or delivering services such as cleaning, security, reception, pest control, waste management, and catering in accordance with service-level agreements and health & safety standards.

Key Responsibilities:

• Deliver and/or supervise soft services, including:
• Cleaning and housekeeping
• Front-of-house / reception duties
• Waste management and recycling
• Pest control coordination
• Security support (e.g., managing access, liaising with guards)
• Catering and vending services (where applicable)
• Monitor quality standards and conduct regular audits/inspections.
• Ensure compliance with health, safety, and environmental policies.
• Maintain records, incident logs, and service checklists.
• Handle minor service complaints and escalate major issues.
• Liaise with contractors and service providers for scheduled work.
• Support the Facilities Manager with service improvement plans and cost control.
• Participate in emergency procedures and site evacuations as needed.

Qualifications & Skills:

• Previous experience in soft services or facilities management (1–3 years depending on role level).
• Strong understanding of cleaning, security, and hospitality protocols.
• Good organizational and time management skills.
• Basic knowledge of health & safety and hygiene regulations.
• Professional appearance and excellent customer service skills.
• Ability to work independently and as part of a team.
• IT literacy (e.g., email, report writing, using CAFM systems) is a plus for coordinator/manager roles.

Working Conditions:

• May involve shift work, including evenings, weekends, or holidays.
• Role may require physical activity (walking, standing, cleaning tasks).
• Uniform and ID badge must be worn while on duty.

Preferred Certifications (Optional):

• BICS (British Institute of Cleaning Science) or equivalent
• First Aid Certificate
• Health & Safety (e.g., IOSH or COSHH awareness)
• Security (e.g., SIA License, if security duties included)

Job Title: Soft Services Manager

Location: Lusail
Reports to: Facilities Manager

Job Summary:

Responsible for delivering and overseeing non-technical facility services such as cleaning, security support, waste management, reception, and catering. Ensures a clean, safe, and professional environment for staff and visitors.

Key Responsibilities:

• Perform or supervise soft services: cleaning, reception, waste, pest control, catering, and security support.
• Monitor service standards and report issues.
• Ensure compliance with health & safety policies.
• Support service contractors and handle day-to-day queries.
• Maintain service logs and assist in audits/inspections.

Requirements:

• Experience in facilities or soft services (1–3 years).
• Good communication and organizational skills.
• Basic health & safety knowledge.
• Customer-focused and team-oriented.
• IT skills (for coordinators/managers).

Job Type: Full-time