Soft Services Manager

Job Purpose :

The management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets. To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the RSG projects. To be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.

Job Responsibilities:

Oversee day to day running of Site Soft Services in respect of Catering, Cleaning, Contract Procurement & Housekeeping.

Business Development

• Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the • client as appropriate.

• Provide innovations and comparisons to market trends and forecast, advise clients accordingly.

• Continued improvement across all aspects of catering and cleaning services through innovation and

• efficiencies.

Contract Management

• Understanding of the importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs.

• Ensure contract is being delivered in a cost-effective way for the client and Sodexo.

• Responsible for departmental budgets in line with Sodexo baseline parameters

• Proactively manage quality of service and introduce innovations in line with market trends and RSG initiatives.

Service Delivery

• Assume full responsibility for management of soft services against contracted scope of works.

• Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.

• Development of a soft services improvement plan for each service.

Job Requirements:

5 - 8 years of relevant experience in FM/Operations (Soft Services)