Software Sol.Accounts&Commercial Sr. Mgr

Role Purpose

This role provides strategic leadership for customer delivery, commercial growth, and departmental performance. It is accountable for shaping long-term plans, strengthening key customer relationships, and ensuring the effective execution of complex programmes through robust demand, resource, and financial management. By aligning market opportunities with organisational capabilities, the role drives sustainable revenue, operational excellence, and the future readiness of the department.

Role Responsibilities

• Strategic Customer Relationship & Commercial Growth:
  Provides executive oversight of strategic customer accounts, ensuring delivery excellence, long-term satisfaction, and sustainable revenue growth. Shapes account strategies, resolves escalations, and strengthens partnership value propositions to expand the organisation’s commercial footprint.

Executive Oversight of Programme & Portfolio Delivery:
Owns the end-to-end governance of complex programmes, from initial scoping and financial estimation to resourcing and delivery. Sets delivery

• standards, ensures cross-functional alignment, and provides leadership to programme managers to guarantee timely, high-quality outcomes and adherence to financial and operational KPIs.
• Business Development, Pricing Strategy & Market Positioning:
  Leads the identification and evaluation of strategic growth opportunities based on market trends, customer needs, and competitive intelligence. Partners with the leadership team to translate opportunities into robust business cases and forecasts. Owns the pricing strategy for products and services, ensuring competitiveness while protecting margin, profitability, and organisational financial health.
• Enterprise Demand Management & Resource Strategy:
  Acts as the senior point of contact for customer planning and forecasting functions. Ensures alignment between projected demand and organisational capabilities across technology domains. Makes forward-looking decisions on resource allocation, skills deployment, and capacity planning to secure successful programme execution.
• Departmental Strategy, Financial Planning & Capability Development:

Owns the long-term strategic plan for the department, including financial planning, workforce strategy, capability development, and technology alignment. Ensures the department has the right structures, skills, and investments in place to meet future business requirements and drive organisational performance

Competencies and Qualifications

• Excellent communicator, with demonstrable negotiation skills, especially with C suite.
• Capable of top performance and networking in multi culture setups.
• Strong analytical skills and pattern realization mindset, with the ability to elicit hidden opportunities from apparently random setups and prepare for them before competitors.
• Firm understanding of the telecom industry, the nature of its software and the ability of how to generalize it.

Deep understanding of the major trends within the commercial Software world

Must have technical / professional qualifications

• BSc of engineering, or related field, MBA preferred.
• 15+ years’ experience in multinational organizations, 10 of which at management positions.
• 5+ years of account management experience in software services and solutions related field, at least 3 of which should be within international setup.
• 3+ Years of project management experience.
• 5+ years of financial planning experience, including direct involvement in budgeting exercises.
• 5+ Years of software related product development experience.
• 5+ years of Business Development experience.
• 5+ years of products / services pricing leading to successful business growth

Deep understanding and evidence of first-hand engagements with the bidding / RFP processes, locally and internationally

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.