Software Support Executive

Job description:

Hiring for Software Support Executive (ERP)

Shift: Night

Location: DHA Phase II, Karachi

Responsibilities

• Provide first-line technical support to software users via phone, email, or chat.
• Diagnose and troubleshoot software-related issues reported by users.
• Guide users through step-by-step solutions for software problems.
• Escalate complex issues to higher-level technical support or development teams.
• Document and track issues reported by users in the support ticketing system.
• Create and maintain knowledge base articles and FAQs to assist users.
• Collaborate with product development teams to improve software based on user feedback.
• Conduct training sessions for new users and provide ongoing support.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field will be a plus.
• Previous experience in software support or a related role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to explain technical issues in a simple and understandable manner.
• Familiarity with ticketing systems and CRM tools.

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Pay: Rs60,000.00 - Rs80,000.00 per month

Work Location: In person