Spa Front Desk Receptionist

We are seeking a professional and customer-focused Spa Front Desk Receptionist Lead to join our team. The ideal candidate will have previous experience in a spa or wellness environment, with a passion for delivering exceptional customer service. As the first point of contact, the Spa Front Desk Lead plays a crucial role in creating a welcoming and relaxing atmosphere for our clients, ensuring smooth and efficient operations at the front desk.

Key ResponsibilitiesClient Reception & Experience:

• Serve as the first point of contact, providing a warm, welcoming, and professional atmosphere.
• Assist clients with check-in and check-out, ensuring a smooth and enjoyable spa experience.
• Manage appointment scheduling via phone, email, and in person, while maintaining efficient service flow.
• Address client inquiries, concerns, and special requests with professionalism and poise.
• Provide personalized recommendations on spa treatments and retail products to enhance the client experience.

Front Desk Operations & Leadership:

• Oversee and train front desk team members, ensuring consistent, high-quality customer service.
• Manage daily front desk operations, including staff scheduling, task delegation, and performance monitoring.
• Implement front desk procedures to ensure efficiency, organization, and an optimal client experience.
• Collaborate with spa therapists, estheticians, and management to streamline communication and workflow.

Marketing, Promotions & Social Media:

• Assist in developing and executing spa promotions, special offers, and membership programs to drive business growth.
• Manage and create engaging content for the spa’s social media platforms, including capturing in-spa experiences.
• Promote retail products and services to increase sales and client engagement.
• Support marketing initiatives by maintaining an updated knowledge of current specials and packages.

Appointment & Revenue Management:

• Optimize scheduling to maximize appointment bookings and therapist availability.
• Confirm client bookings, follow up on cancellations, and minimize no-shows.
• Process payments accurately and manage service billing with attention to detail.
• Track and report key performance metrics, including sales, appointment bookings, and customer retention.

Administrative Duties:

• Maintain accurate client records and update booking systems.
• Assist in inventory management, restocking products, and coordinating with vendors.
• Ensure all front desk and lobby areas are clean, organized, and stocked with necessary materials.

Collaboration with Upper Management:

• Work closely with spa leadership to implement strategies for business growth.
• Provide feedback on client trends, service improvements, and operational enhancements.
• Participate in meetings to align front desk operations with overall spa goals.
• Assist in hiring, training, and evaluating front desk staff performance.

Qualifications & SkillsExperience & Education:

✔ Minimum 1-2 years of experience in a spa, wellness, hospitality, or customer service role (front desk or leadership experience preferred).
✔ Proficiency in scheduling software and point-of-sale systems is a plus.
✔ Knowledge of spa treatments, products, and services is an advantage.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 12 hour shift
• Evening shift
• Morning shift

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Farragut, TN 37934 (Required)

Work Location: In person