Spa Manager

Hand & Stone is a leading national franchise committed to making high-quality massage and skincare services accessible and affordable. With over 600 locations across the U.S. and Canada, we specialize in massage therapy, facials, and hair removal services tailored to each client's unique needs. Our mission is to deliver the healing benefits of therapeutic touch and skincare in a welcoming, professional environment that promotes relaxation and well-being.

Job Summary

We are seeking a motivated and professional Spa Manager to lead our team and oversee daily operations. The ideal candidate is client-focused, collaborative, and passionate about creating a positive and efficient spa experience. This role involves managing staff, supporting sales and marketing efforts, and ensuring a high level of customer satisfaction. The Spa Manager is also responsible for driving performance through strong leadership, meeting sales goals, and maintaining a clean, organized, and welcoming environment.

Responsibilities

• Overcome objections during the sales process to increase membership conversions
• Develop and implement marketing strategies aimed at maximizing revenue and profitability
• Analyze business data to guide decision-making and drive overall success
• Use sound judgment and operate independently with minimal supervision
• Plan and direct daily operations to ensure smooth and efficient workflow
• Manage staff schedules to optimize productivity, revenue, and customer satisfaction
• Maintain a clean, organized, and relaxing spa environment
• Oversee inventory to ensure accuracy and availability of products
• Deliver a high level of customer satisfaction by resolving complaints and addressing concerns promptly
• Ensure full compliance with all Hand & Stone policies, as well as local, state, and federal regulations
• Mentor and supervise all team members in accordance with company standards
• Motivate and empower the team to achieve and maintain high performance standards

Requirements & Education

• 18 years or older
• Highschool diploma or equivalent
• Minimum 2 years of management or supervisory experience in spa, hospitality, or retail.
• Experience leading teams to achieve sales and service goals, with budget and operations oversight preferred.

What We Offer

• Competitive pay with commission opportunities and bonus potential
• Guaranteed hourly pay
• Opportunities for career growth and advancement
• Medical, Dental & Vision benefits
• Generous Paid Time Off (17 days!)
• 401(k) with 4% company match
• Employee discounts and wellness benefits

Ready to Join Our Team?

If you’re passionate about helping others feel their best through the power of massage and wellness, we’d love to hear from you! Apply today and take the next step in your career with Hand & Stone.