Spanish Caller

Key Responsibilities

• Handle inbound and outbound calls with Spanish-speaking patients.
• Assist patients with billing inquiries, payment information, and claim status.
• Provide clear explanations of medical bills, insurance coverage, and payment options.
• Coordinate with clients and internal billing teams to resolve patient concerns.
• Maintain accurate call records and patient interaction notes in the system.
• Follow company protocols while maintaining patient confidentiality (HIPAA compliance).
• Escalate complex issues to the relevant department when necessary.
• Ensure high-quality customer service and patient satisfaction.

Requirements

• Fluent in Spanish and English (verbal communication required).
• Prior experience in customer support, call center, or medical billing is preferred.
• Strong communication and problem-solving skills.
• Basic understanding of medical billing processes is a plus.
• Ability to handle patient queries with professionalism and empathy.
• Good computer and documentation skills.

Preferred Skills

• Experience in US healthcare / medical billing industry.
• Familiarity with insurance claims, AR, or patient billing.
• Experience using CRM or billing software.

Work Location: In person