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SQA Analyst
About Contour
Contour Software
has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division:
empowOR by CSST, a part of Jonas, a web-based client, services, and results tracking software for Community Action Agencies, non-profits, and local governments. Their software is designed to help these organizations manage their daily operations, track client progress, and report on outcomes. It supports a "Whole Family" approach to case management.
The Position:
We are looking to hire a strong SQA Analyst having hands-on experience and expertise in manual and automation testing, to help ensure high quality and timely delivery of releases.
We are looking to hire a strong SQA Analyst having hands-on experience and expertise in manual and automation testing, to help ensure high quality and timely delivery of releases.
The successful hire will be located and work out of the Contour Software Karachi/Lahore/Islamabad office, working as part of the resource-center team, as an extension of the division-based R&D department.
Responsibilities:
- Attend design meetings with stakeholders and developers helping to refine acceptance criteria for user stories.
- Develop test plans based on user stories and acceptance criteria and enter these into Azure DevOps.
- Design, develop, and maintain automated regression testing suites using Playwright in conjunction with Azure DevOps.
- Meet with other QA staff and managers as necessary.
- Perform comprehensive testing of code to be released.
- Participate in strategic initiatives and support company-wide data-related projects as needed.
Required Qualifications & Skills
- University degree in Computer Science, Information Technology, and/or related discipline.
- 3-5 years of experience in software QA, with expertise in both manual and automated testing.
- Demonstrated ability to design test strategies and automation approaches for complex, multi-tier enterprise applications (desktop, API, web, and mobile).
- Proven experience leading or significantly contributing to automation framework and long-term maintainability.
- Good hands-on experience in the following:
- UI automation using Playwright or Selenium
- REST API automation and contract validation
- OOP (C# or Java) or JavaScript/TypeScript based automation development
- Solid experience integrating automated tests into Azure DevOps CI/CD pipelines and optimizing execution performance.
- Able to develop automate, execute, and analyze automated test scripts.
- Be able to learn the user use cases, UI and UX of complex software quickly and convert them to test scenarios and automate them accordingly.
- Ability to leverage AI-assisted development tools such as Claude Code, along with automation frameworks like Playwright or Selenium, to design, develop, and maintain automated regression testing suites.
- Excellent organizational skills – have the ability for timely decision-making, problem-solving, and execution of a number of complex tasks in a deadline-oriented environment.
- Excellent communication and collaboration skills, working effectively with cross-functional teams.
- Strong problem-solving skills, with the ability to diagnose issues and recommend effective solutions.
Desirable:
- Some experience working with companies in the US ideally in the human services, education or health care domain.
- Familiarity with web applications and SQL
- Software support/Help desk experience
- Knowledge of CRM systems
- Good understanding of Software as a Service (SaaS) platform
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
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