SR. Analyst, Legal Systems Admin

About Us:

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Job Description:

insightsoftware is looking for an experienced Sr. Analyst, Legal Systems to serve as the primary systems administrator and technical support specialist for software tools used by the Legal team. This key position will ensure optimal performance, configuration, and user adoption of our accounting technology stack at this fast-growing financial technology company based in Raleigh, North Carolina.

What will you do?

• Administer and maintain legal software systems including DocuSign, Salesforce, SSO, LinkSquares, GEMS, Streamline, and SimpleLegal, with responsibility for user access management, system configurations, and security protocols
• Provide technical support and troubleshooting for legal team software tools, resolving issues and escalating complex problems when necessary
• Monitor system performance, implement updates, and ensure data integrity across assigned legal technology platforms
• Design and maintain user documentation, training materials, and standard operating procedures for legal software tools
• Collaborate with IT and vendor support teams to implement system upgrades, patches, and new feature rollouts
• Train legal team members on software functionality, best practices, and process improvements
• Develop and maintain dashboards and reports to support legal operations and system usage analytics
• Support acquisition integration efforts by configuring legal systems for new entities and ensuring seamless data migration and contract repository consolidation
• Manage user onboarding and offboarding processes, including license allocation and access provisioning
• Support system integrations and API connections between legal platforms and other enterprise systems

How will you do it?

• Organization and Planning – Plan, organize, schedule, and execute system maintenance and support activities in an efficient, productive manner; focus on key priorities
• Drive and Discipline – Operate in a fast-paced, dynamic environment with a focus on system reliability and user satisfaction
• Enthusiasm – Exhibit passion for technology solutions and embrace a service-oriented attitude toward internal customers
• Communication - Communicate technical concepts effectively to non-technical users and collaborate with cross-functional IT partners
• Teamwork - Work cross-functionally with accounting, IT, and vendor teams to achieve system optimization goals
• Attention to Detail - Maintain high-level attention to system configurations and user access controls to ensure security and accuracy
• Perseverance - Demonstrate focus and commitment to resolving complex technical issues through to completion

Qualifications:

• Bachelor's Degree in information systems, business administration, or related field
• Minimum 5 years of experience in system administration, technical support, or legal operations
• Minimum 2 years experience with legal software administration
• Strong proficiency in user access management, system configuration, and troubleshooting
• Experience with Salesforce administration or working within Salesforce environments preferred
• Intermediate+ Microsoft Excel experience with advanced functions and data analysis capabilities
• PowerBI or similar business intelligence tool experience preferred
• Project management experience with system implementations, upgrades, or legal technology rollouts
• Experience with cloud-based SaaS platforms and enterprise system administration
• Excellent written and verbal communication skills with ability to translate technical concepts for business users
• Self-starter who can independently manage system administration responsibilities with minimal oversight
• Understanding of legal workflows, matter management, and contract lifecycle processes preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.