Staff Support Assistant

Job Location: Gulberg 3, Lahore

Two Shifts:

Morning: 11:00 a.m-11:00 p.m

Night : 11:00 p.m-11:00 a.m

Working Days: 5

Job Summary:
We are looking for a Staff Support Assistant to provide operational and employee support across daily functions. The ideal candidate should be proactive, organized, and willing to learn. Required training will be provided.

Key Responsibilities:

• Perform day-to-day Control Room Operations.
• Receive employees’ calls and provide accurate, satisfactory answers to their queries and concerns.
• Guide callers through troubleshooting, navigating company platforms, or using services.
• Send and manage daily shift confirmation messages from staff.
• Update employee duty timings using the Roster Management System.
• Identify and escalate priority issues to higher management.
• Take over calls when escalation is required.
• Assist with additional operational tasks as assigned.

Required Skills:

• Strong English communication skills
• Data management & office organization skills
• Problem-solving ability
• High attention to detail
• Professional attitude
• Ability to multitask

Education:

• Bachelor’s degree (Preferred)

Experience:

• 0–1 year experience

Job Type: Full-time

Work Location: In person