Strategic Account Director

Job Overview

Classera has entered into a long-term, strategic partnership with a Saudi government entity to design, deploy, and scale a global digital training ecosystem dedicated to Islamic Halal standards. This initiative is not a single project or market rollout; it is a multi-year, multi-country transformation program with implications across education, compliance, workforce enablement, and international institutional collaboration.

Core Accountability Statement

• All contractual, technical, and strategic commitments to the partner are delivered to standard, on time, and at scale
• The Halal training platform evolves in alignment with partner objectives, regulatory requirements, and global deployment needs
• Classera's internal teams operate in lockstep toward a unified execution roadmap
• The partnership expands internationally in a structured, commercially viable, and reputationally sound manner
• Financial outcomes under the revenue-share model are accurately tracked, reported, and optimized
• Program ownership and partnership leadership

Key Leadership Responsibilities

• Act as the primary owner of the partnership governance model, ensuring clarity in decision-making, escalation, and accountability
• Develop and maintain a deep understanding of the partner's long-term vision, regulatory mandate, implementation roadmap, and success metrics
• Establish trusted, high-credibility relationships with senior government stakeholders, including C-level sponsors, program leaders, and operational counterparts
• Lead structured governance forums such as quarterly business reviews, annual strategic planning cycles, and executive performance readouts
• Translate partner expectations into executable internal plans and ensure alignment across Classera leadership

Platform Delivery, Customization & Technical Oversight

• Own end-to-end accountability for all platform-related commitments made under the partnership agreement
• Oversee platform customizations aligned to Halal training requirements, certification workflows, and regional compliance needs
• Deliver feature enhancements required to support scalability, reporting, content localization, and institutional onboarding
• Manage technical integrations with partner systems, regulatory databases, or third-party platforms where applicable
• Implement white-labeling, branding, and user experience adaptations aligned with government and cultural expectations
• Work closely with engineering, product management, and PMO functions to validate feasibility, timelines, and delivery sequencing

Global Expansion & Business Development Enablement

• Identify priority Islamic and emerging markets where the Halal training platform can be deployed
• Collaborate with Classera's regional sales leaders, partnership teams, and local representatives to position the solution effectively
• Support market entry strategies, pilot program launches, and executive-level engagements with prospective stakeholders
• Facilitate introductions and relationship development with ministries, regulators, NGOs, Islamic organizations, and private Halal institutions
• Contribute to proposal development, solution design, and commercial structuring for new markets

Internal Cross-Functional Orchestration

• Coordinate efforts across Product, Engineering, Customer Success, Support, PMO, Marketing, and regional Sales teams
• Establish clear internal governance rhythms, including weekly or bi-weekly execution reviews
• Ensure all internal stakeholders understand the strategic importance, timelines, and expectations associated with the partnership
• Resolve conflicts in prioritization, resourcing, or sequencing through influence rather than authority

Financial Performance & Revenue Share Governance

• Monitor revenue performance linked to the Halal training initiative
• Track operational and commercial metrics such as number of institutions onboarded, volume of courses delivered, platform adoption and utilization rates, and gross and net revenue generated
• Prepare structured financial and operational reports for both Classera leadership and the partner entity
• Ensure transparency, accuracy, and auditability of revenue-share calculations

Operational Excellence & Scalable Execution

• Document best practices for onboarding institutions, deploying content, and supporting users across countries
• Drive continuous improvement in platform usability, onboarding experience, and support workflows
• Ensure the partner receives a consistently high-quality experience at every touchpoint
• Create frameworks that allow the Halal training model to be replicated efficiently in new markets

Risk Management, Compliance & Cultural Governance

• Early identification of operational, delivery, reputational, or regulatory risks
• Ensure alignment with Saudi government policies, data protection requirements, and contractual obligations
• Maintain sensitivity to religious, cultural, and geopolitical considerations related to Islamic education and Halal standards
• Operate within Classera's governance, escalation, and compliance frameworks

Experience & Capability Requirements

Professional Experience

• 10+ years in program leadership, strategic partnerships, enterprise customer success, or large-scale government account management
• Strong preference for experience in EdTech, LMS platforms, digital learning, or government-led transformation programs
• Proven track record delivering complex, long-term initiatives across multiple functions and geographies
• Prior exposure to Middle Eastern government stakeholders is a significant advantage

Core Competencies

• Executive-level communication and stakeholder management
• Deep understanding of technology delivery lifecycles and customization processes
• Ability to lead through influence in matrixed organizations
• Strong planning, prioritization, and execution discipline
• Commercial awareness and growth orientation
• High cultural sensitivity, particularly in Islamic and government contexts

Seniority level

Director

Employment type

Full-time

Job function

E-Learning Providers

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