Success Delivery Manager

PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, and

cloud-native platforms.

Job Description

As a Success Delivery Manager at PureLogics, you will lead the end-to-end client journey—from onboarding and implementation to adoption and growth—ensuring client success with our SaaS solutions. You’ll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.

Responsibilities:

• Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.
• Drive onboarding, training, and successful deployment of client products.
• Understand client business goals and align our solutions to drive measurable outcomes.
• Manage timelines, resources, and client expectations across multiple projects.
• Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.
• Collaborate with internal teams to resolve issues and continuously improve the client journey.
• Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.

Requirements:

• Bachelor’s degree in Computer Science or related field.
• 10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.
• Proven success managing B2B SaaS clients and leading complex project implementations.
• Strong communication, stakeholder management, and relationship-building skills.
• Comfortable working in fast-paced, agile environments.
• Tech-savvy and able to translate technical concepts into business value.

Preferred Qualifications:

• Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.
• Certifications like PMP, CSM, or Customer Success certifications are a plus.
• Exposure to cloud platforms (AWS/Azure) or API-based integrations

Experience:

• Min 10 years

About Us:

PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We’re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.

The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.

What are we offering?

• Health Insurance
• Provident Fund
• Annual Paid Leaves
• Compensation Plans
• Paid Certifications & Training
• Car Finance Program
• Bike Finance Program
• Child Education Program
• Two Annual Trips
• Stars Of the Month Rewards
• Quarterly Meetups
• Referral Bonuses
• Birthday & Eid Gifts

Job Type: Full-time

Pay: Rs700,000.00 - Rs800,000.00 per month

Work Location: On the road