Support Associate

WE'RE HIRING !!
*Support Associates & Linguistic Recruiters*

Office Location: Bahria town phase 7, Rawalpindi

Shift timings for Females: 12pm to 9pm and 1pm to 10pm
For Males: 3pm to 12am / 4pm to 1am / 5pm to 2am

Offering 40k - 60k Basic with multiple bonuses up to 40k

Experienced/fresh candidates are encouraged to apply (Salary is negotiable)


Translation Empire is a leader in providing translation and interpretation services. We are dedicated to providing exceptional service to our customers and creating a positive and inclusive work environment for our team. We believe that a great customer experience starts with a great team, and we are looking for a dedicated and empathetic individual to join us.

*Support Associate*

Role and Responsibilities

As a Customer Support Representative, you will be the first point of contact for our customers. Your main responsibility is to provide excellent service by assisting customers with their inquiries, resolving issues, and ensuring their overall satisfaction. This role requires a person who is a strong problem-solver and is committed to putting the customer first.

Key responsibilities include:

Responding to customer inquiries via phone, email, and live chat in a professional and timely manner.
Identifying and resolving customer issues by providing accurate information, troubleshooting problems, and offering effective solutions.
Maintaining detailed and accurate records of customer interactions and transactions.
Staying up-to-date on product knowledge and company policies to provide the best possible support.
Handling customer complaints with patience, empathy, and a positive attitude.

Skills and Qualifications

We are looking for a candidate who is genuinely excited to help people and has a passion for providing outstanding service.

Required qualifications and skills:

Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Patience, empathy, and a customer-centric attitude.
Ability to multitask and manage time effectively in a fast-paced environment.
High school diploma or equivalent; a degree in a relevant field is a plus.
Previous experience in a customer-facing role is preferred,but not required.

Linguistic Recruiters: 
Recruit skilled language professionals (translators and interpreters) from around the world.

      Conduct interviews and assess candidate language proficiency. 
      Manage the full recruitment cycle, from initial screening to onboarding. 
      Build and maintain a strong pipeline of multilingual talent. 

     Qualification: 
 Proven experience in recruiting or talent acquisition. 
 Excellent communication and interpersonal skills. 
 Strong organizational skills and ability to manage multiple tasks.



What We Offer:

Market competitive salary
Medical
Paid Leaves
Pick n Drop for Females

Apply:
Nirmeen.desmond@empire-groupuk.com

WhatsApp:
+92 323 5315589