Support Executive (Junior & Mid-Level)

Job Title: Support Executive (Junior & Mid-Level)

Location: Karachi Office

Job Type: Full-time

Experience: 0–1 years

Job Summary:

We are looking for motivated and customer-focused Support Executives (Junior and Mid-Level) to join our team in Karachi. The ideal candidate will be responsible for providing technical and operational support to clients and internal teams, ensuring timely issue resolution, system monitoring, and process documentation. This role offers excellent opportunities for learning, professional growth, and advancement in a dynamic, technology-driven environment.

Job Description:

• Respond to customer queries and technical issues through email, chat, or ticketing systems.
• Troubleshoot system, application, and database-related issues in coordination with internal teams.
• Monitor system performance, report incidents, and ensure prompt escalation when necessary.
• Collaborate with development and QA teams to track, document, and resolve support cases efficiently.
• Assist in data validation, report generation, and maintenance of user access or configuration settings.
• Maintain accurate records of support requests, resolutions, and follow-ups in the ticketing system.
• Support integrations with APIs or third-party services under supervision.
• Contribute to knowledge base articles, FAQs, and user documentation.
• Participate in regular team meetings, feedback sessions, and process improvement initiatives.
• Provide training and guidance to junior staff (for mid-level positions).

Requirements:

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.

Experience:

• Junior Level: 0–1 year (fresh graduates are encouraged to apply)
• Basic understanding of SQL and databases (ability to write and test simple queries).
• Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk, or similar).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a team environment and handle multiple tasks under pressure.
• Knowledge of Microsoft Azure, APIs, SSRS, or Power BI is a plus.
• A proactive attitude with a willingness to learn and grow in a technical support environment.

Salary: Market Competitive

Job Type: Full-time

Work Location: In person