System Support Engineer

******* NOTICE 1 : This Job Role is not for Software Engineers, QA Engineers, Graphics Designers, Commerce & Finance Graduates, Mechanical/Electrical Engineers, Criminology Experts, MBA.

******* NOTICE 2 : Before applying thoroughly read Job Description and required educational qualifications. Save your and our time. Thank You.

The IT Systems Support Engineer is responsible for providing technical support and assistance to end-users. This includes troubleshooting hardware and software issues, resolving network problems, and assisting with the installation and maintenance of IT systems. The ideal candidate will have excellent problem-solving skills, a strong understanding of IT infrastructure, and the ability to communicate technical concepts clearly to non-technical users.

• Provide first-line support to end-users experiencing technical issues with hardware, software, and networking.
• Diagnose and resolve technical issues remotely.
• Document and track issues in the ticketing system, ensuring timely resolution.
• Assist in the deployment of new software and hardware, including setting up new user accounts and equipment.
• Perform routine maintenance and updates on all IT systems.
• Monitor and maintain network systems, including troubleshooting connectivity issues.
• Assist with the setup and configuration of network devices (e.g., routers, switches, firewalls).
• Collaborate with network administrators to ensure optimal network performance.
• Provide training and support to end-users on various IT systems and software.
• Develop and maintain documentation for IT processes, procedures, and user guides.
• Stay updated with the latest IT developments and provide recommendations for technology improvements.
• Work closely with other IT team members to resolve complex issues
• Escalate complex issues to Level 2/3 support teams while documenting all incidents and resolutions in the IT service management tool.

Desired Profile

• Education: Masters degree in Information Technology or Computer Science.
• ⁠Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are preferred.
• Experience: 3 to 5 years of experience in an aggressive IT Infrastructure environment with challenges to dela on every day basis

Technical Skills:

• Proficiency in Windows and macOS operating systems.
• Assist with user account management, password resets, and access permissions in systems like Microsoft Office 365, email servers, and custom environmental tracking software.
• ⁠Install, configure, and maintain standard software applications, ensuring compliance with security protocols relevant to UAE regulations (e.g., DESC, NESA).
• Familiarity with Microsoft Office Suite, Google Workspace, and other common business software.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Manage and support virtualized environments, including VMware, Hyper-V, or similar technologies.
• Assist in maintenance of virtual machines and virtual networks.
• Troubleshoot issues related to virtualization and ensure optimal performance of virtualized resources.
• Perform routine maintenance tasks, such as software updates, virus scans, and hardware inventory checks.
• Familiarization with the use of backup softwares like Commvault, VeeAm
• Must have worked in Visio or AutoCAD
• Knowledge of ITSM processes and tools (JIRA, ServiceDesk, ServiceNow, HaloITSM etc)

Soft Skills:

• People person
• Excellent problem-solving skills and attention to detail.
• Strong communication skills in English, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-focused with a service-oriented attitude.

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,500.00 per month

Application Question(s):

• Must have Bachelors or Masters degree in Computer Science
• Have working knowledge of MS Visio or Lucid Charts or AutoCAD

Education:

• Master's (Required)

Experience:

• System Support Engineer: 3 years (Required)

License/Certification:

• UAE Driving License (Preferred)

Location:

• Dubai (Preferred)