System Support Engineer

Experience: 1 - 2 Years

Job Overview
We are seeking a skilled System Engineer to join our IT team. The ideal candidate will be responsible for maintaining and supporting our organization's IT infrastructure, ensuring optimal performance, security, and reliability. This role involves providing technical support across various platforms and collaborating with cross-functional teams to implement effective solutions. The System Engineer will play a critical role in managing hardware, software, networks, and security systems to support business operations efficiently.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues across the organization.
• Manage and maintain computer systems including Windows, macOS, and Linux operating systems.
• Oversee computer management tasks such as software deployment, updates, and system configurations.
• Configure and support network infrastructure including LAN, VPNs, firewalls, and other security measures.
• Assist with desktop support requests via help desk tools such as BMC Remedy, ServiceNow, or Jira.
• Monitor and maintain IT infrastructure to ensure system stability and security.
• Implement and support IT security protocols to safeguard organizational data.
• Collaborate with teams to optimize computer hardware performance and network connectivity.
• Document processes and resolutions to improve support workflows and knowledge base resources.

Skills

• Proven experience in technical support, IT support, or help desk roles.
• Strong knowledge of computer management, operating systems (Windows, macOS, Linux), and desktop support.
• Familiarity with computer networking concepts including LAN, VPNs, firewalls, and network troubleshooting.
• Proficiency in software troubleshooting across various platforms.
• Experience with IT infrastructure management and security protocols.
• Knowledge of tools such as BMC Remedy, ServiceNow, Jira for ticketing and issue tracking.
• Ability to manage computer hardware components effectively.
• Excellent communication skills for customer service and team collaboration.
• Understanding of Microsoft Office applications for documentation and reporting purposes. This position offers an engaging opportunity for a dedicated IT professional to contribute to a dynamic organization by ensuring robust technology systems that support business growth and operational excellence.

Pay: Rs60,000.00 - Rs80,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Related: 1 year (Required)

Location:

• Lahore (Required)

Work Location: In person