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Team Lead – Inbound (BPO)

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Team Lead – Inbound (BPO)

Location: Infopark, Kakkanad, Kochi

Graduation- Degree Mandatory

Salary range : Upto 8 LPA

Experience: Minimum 5 yrs experience in any BPO. Team handling experience in inbound process is a must.
Shift: Night Shift (5 days/week)

Requirements:

  • 5+ years of hands-on experience in BPO Inbound Voice Process (mandatory)
  • Strong understanding of Shrinkage & Attrition Management
  • Proven experience in Team Handling & People Management
  • Inbound Call Experience – Mandatory
  • Excellent leadership, coaching & conflict resolution skills

Job Type: Full-time

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits:

  • Commuter assistance
  • Health insurance
  • Provident Fund

Application Question(s):

  • Have you handled people management responsibilities, especially related to attrition and shrinkage?

Experience:

  • BPO : 5 years (Required)
  • Team leading: 3 years (Required)

Language:

  • English (Required)

License/Certification:

  • Graduation (Required)

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