Team Lead – Inbound (BPO)

Team Lead – Inbound (BPO)

Location: Infopark, Kakkanad, Kochi

Graduation- Degree Mandatory

Salary range : Upto 8 LPA

Experience: Minimum 5 yrs experience in any BPO. Team handling experience in inbound process is a must.
Shift: Night Shift (5 days/week)

Requirements:

• 5+ years of hands-on experience in BPO Inbound Voice Process (mandatory)
• Strong understanding of Shrinkage & Attrition Management
• Proven experience in Team Handling & People Management
• Inbound Call Experience – Mandatory
• Excellent leadership, coaching & conflict resolution skills

Job Type: Full-time

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Application Question(s):

• Have you handled people management responsibilities, especially related to attrition and shrinkage?

Experience:

• BPO : 5 years (Required)
• Team leading: 3 years (Required)

Language:

• English (Required)

License/Certification:

• Graduation (Required)