Team Lead – Night Shift Customer Support (BPO)

A. Responsibilities:

• Lead a team of 20–50 CSRs
• Monitor performance, attendance, and quality
• Conduct daily/weekly meetings
• Coach and motivate team members
• Report to management

B. Requirements:

• Minimum 1–2 years experience in Call Center leadership
• Strong communication & leadership skills
• Night shift availability
• US campaign experience preferred (but not mandatory)

C. Perks & Salary:

• Salary: 100K – 150K+
• Paid leaves, bonuses, incentives
• Paid training (if needed)
• Fast-track growth opportunities

Job Type: Full-time

Pay: Rs70,000.00 - Rs100,000.00 per month

Work Location: In person