Team Leader - Front Desk

Overview

Summary: We are looking for a proactive and experienced Team Leader to oversee our Front Desk operations. The Team Leader will be responsible for leading a team of Front Desk Agents, ensuring smooth operations, and providing excellent customer service to all guests.

Responsibilities

1. Supervise and train Front Desk Agents on daily tasks and responsibilities.
2. Handle guest inquiries, requests, and complaints in a professional and efficient manner.
3. Monitor and maintain Front Desk procedures and protocols to ensure smooth operations.
4. Coordinate with other departments to ensure seamless guest experiences.
5. Assist in scheduling and performance evaluations of Front Desk Agents.
6. Handle cash transactions and maintain proper records of financial transactions.

Qualifications

1. Proven experience in a similar role in the hospitality industry.
2. Excellent communication and interpersonal skills.
3. Strong leadership and organizational abilities.
4. Proficiency in MS Office and hotel management software.
5. Ability to work under pressure and handle challenging situations.
6. Diploma or degree in Hospitality Management or relevant field.

Skills

• Leadership skills
• Excellent communication skills
• Problem-solving abilities
• Customer service orientation
• Strong organizational skills
• Ability to handle difficult situations calmly
• Knowledge of hotel operations
• Ability to work well under pressure
• Team management skills
• Multi-tasking abilities