Team Leader - Service Department Commercial Vehicles

Job Purpose :

To supervise and coordinate the daily operations of the service workshop, ensuring efficient repair and maintenance of commercial vehicles. The Team Leader is responsible for managing a team of technicians, maintaining high service quality standards, and ensuring timely vehicle delivery to meet customer satisfaction and business targets.

Key Tasks :

Workshop Operations

• Plan, allocate, and monitor daily repair and maintenance tasks among technicians.
• Ensure all vehicles are serviced and repaired as per manufacturer and company standards.
• Review job cards for accuracy and completeness before and after work completion.
• Ensure proper use of tools, equipment, and diagnostic devices in the workshop.

Team Supervision

• Lead, guide, and motivate technicians to achieve productivity and efficiency targets.
• Monitor performance and provide on-the-job training and coaching.
• Ensure compliance with safety procedures and maintain a clean, organized workshop area.

Quality Control

• Conduct quality checks on completed jobs to ensure repairs are done correctly.

Identify recurring technical issues and coordinate with the Service Manager for resolution.

• Implement corrective measures to minimize rework and comebacks.

Customer Service Support

• Coordinate with service advisors on job status and estimated completion times.
• Support technical issue resolution to ensure timely vehicle delivery.
• Assist in handling customer complaints related to technical work quality.

Administration & Reporting

• Ensure job cards, time sheets, and service reports are accurately completed and submitted.
• Report on workshop performance, productivity, and quality issues to management.
• Maintain records of technician attendance, training, and performance evaluations.

Safety and Compliance

• Ensure compliance with ISO or other quality standards applicable to the workshop.
• Enforce adherence to company safety, environmental, and operational policies.

Qualifications & Skills required :

• Diploma or Technical Certificate in Automotive Engineering or equivalent
• Minimum 5–7 years of experience in commercial vehicle servicing, with at least 2 years in a supervisory or team leader role
• Strong technical knowledge of heavy vehicles, buses, and trailers
• Familiarity with diagnostic tools and service management systems

Job Type: Full-time