FIND_THE_RIGHTJOB.
Team Leader - Tele Sales
Date: Jan 12, 2026
Location:
Doha
Company: Al Abdulghani Motors
Job Requisition ID: 1158
We are committed to fair and equitable employment practices. All qualified applicants will be considered for employment without discrimination.
Job Purpose
Manage the daily operations of the tele-sales team within the contact center, oversees all activities related to new leads, upselling, cross-selling and follow-ups on lost customers, ensuring that conversion targets are consistently met or exceeded.
The role plays a critical and analytical role in driving revenue growth, developing team capabilities, and ensuring the overall success of the tele-sales function.
Principal Accountabilities
- Control day-to-day tele-sales operations with high attention to performance, trends and results.
- Meet/exceed targets for campaigns including New Sales Leads, Service Contract Renewals, Extended Warranty Sales, Cross-Selling / Upselling opportunities.
- Allocate call lists and monitor completion and follow-up progress.
- Ensure all interactions and outcomes are accurately logged in CRM.
- Monitor live call activities and support agents during peak load periods.
- Drive team achievement of daily, weekly, and monthly targets:
- Contract Rate (% of customer reached)
- Lead Conversion Rate (% of leads converted to sales)
- Service Contract/ Warranty Renewal Rate
- Upsell/Cross-sell Rate
- Develop performance dashboards and provide actionable coaching.
- Conduct daily huddles to review targets, overcome challenges and gather customer feedback.
- Identify sales opportunities and customer needs to improve conversion ratios.
- Conduct side-by-side coaching, call listening, and feedback sessions.
- Ensure consistent use of approved scripts, tone, and sales approach.
- Train new and existing agents on product knowledge, objection handling, and CRM usage.
- Collaborate with the Quality and Training teams to improve sales effectiveness.
- Maintain updated awareness of offers, pricing, and competitor promotions.
- Coordinate with internal departments including sales, marketing, finance/ insurance.
- Ensure timely follow-up on leads referred to or from other departments.
- Prepare and submit daily and weekly performance reports (calls made, conversions, pipeline status).
- Share insights on customer trends, product interest, and feedback to department management.
- Handle high-value or escalated customer calls to ensure quick resolution and satisfaction.
- Ensure all customer interactions reflect a professional and consultative approach.
- Support agents with negotiation and objection-handling techniques during live calls.
- Promote a customer-centric culture focused on long-term relationship building rather than one-time sales.
Required Qualifications
Bachelor's Degree
We are committed to fair and equitable employment practices. All qualified applicants will be considered for employment without discrimination.
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