Team Manager

JOB DESCRIPTION

YOUR DAY-TO-DAY

• Provides regular supervision and mentorship over direct reports.

• Ensures regular and effective communication with direct reports on performance, goals, and coaching.

• Facilitates daily agent coaching, guidance, management, and development sessions in both written and verbal format to improve the performance of direct reports.

• Participates in client-related activities to include client calibration sessions and project planning.

• Manages timekeeping and timecard entry of the team to ensure zero discrepancy rate.
  

QUALIFICATIONS

WHAT YOU BRING TO THE TABLE!

• Proven leadership and coaching experience. Strong communication, empathy, and conflict resolution skills. Structured and solution-oriented approach.

• Fluent German (C1+), and advanced English level.

• Willingness to work shifts, weekends, and overtime. Knowledge of MS Office, CRM tools, and basic project management documentation and willingness to travel to Germany for training. Microsoft Office package intermediate proficiency. Capable to work on-site and full schedule availability.