Technical Assistant

About Company:

About Tripoint Solutions

We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech—making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better—for everyone.

TPS Company Values

• We value and respect each employee's dedicated work and unique contributions as they directly impact who we are and what we do.
• Your talent and innovative thinking bring leading-edge solutions to our customers.
• Our success is driven by the dedication of our employees.
• Employee-generated solutions have sustained our continued success and customer satisfaction

Benefit Offerings

Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program.

We offer all full-time employees:

• Medical, Dental, Vision benefits with a national provider network
• Flexible Spending and Health Savings Accounts (FSA & HSA)
• Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
• Supplemental Insurance
• Paid time off (PTO)
• 11 paid holidays
• 401(k) Retirement Plan
• Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
• Monthly transportation, parking, and cell phone service reimbursement

Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled

About the Role:

We are seeking a detail-oriented and highly organized Technical Assistant to support operations, data management, and enterprise system activities. The ideal candidate will bring strong analytical capabilities, excellent communication skills, and hands-on experience with enterprise resource planning and reporting tools.

Responsibilities:

• Provide technical and administrative support for enterprise systems, including Navy ERP and/or SAP Business Objects tools
• Analyze, manage, and maintain data to support operational and business decision-making
• Generate reports, dashboards, and documentation for internal stakeholders
• Deliver high-quality customer service by responding to inquiries, resolving issues, and supporting end users
• Assist with process improvements and system optimization initiatives
• Prepare presentations, reports, and correspondence using Microsoft Office applications
• Collaborate with cross-functional teams to ensure data accuracy and system efficiency

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university and at least five (5) years of relevant experience with Navy ERP or Systems Applications and Products (SAP) Business Objects tools
  OR
• Seven (7) or more years of relevant experience with Navy ERP or SAP Business Objects tools in lieu of a degree
• Documented customer service experience
• Demonstrated, measurable experience in data analysis and data management
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Preferred Qualifications:

• Experience supporting government or defense-related systems
• Familiarity with reporting tools, dashboards, and data visualization techniques