Technical Customer Support (Live Chat)

We Are Hiring: Technical Customer Support Executive (Live Chat)

Shift Timing: 1:00 PM – 9:00 PM
Salary: PKR 65,000 – 75,000 (depending on experience)
Location: Gulberg II, Lahore

Job Description:
We are looking for a motivated and detail-oriented Technical Customer Support Executive to join our team. The selected candidate will be responsible for handling customer queries through live chat, providing timely technical assistance, and ensuring a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a basic understanding of technical systems and troubleshooting.

Key Responsibilities:

• Respond to customer inquiries via live chat in a professional and timely manner
• Identify customer issues and provide accurate technical solutions
• Troubleshoot basic technical problems and guide customers step-by-step
• Escalate complex issues to the relevant department when necessary
• Maintain proper records of customer interactions and issues
• Ensure customer satisfaction by delivering quality support
• Stay updated with company products, services, and policies

Requirements:

• Minimum Intermediate or Bachelor’s degree preferred
• Strong written communication skills (English)
• Basic technical knowledge (software, internet, or related systems)
• Ability to multitask and handle multiple chats simultaneously
• Prior experience in customer support or call center is an advantage
• Good problem-solving and analytical skills
• Ability to work in a team environment

What We Offer:

• Competitive salary package
• Professional work environment
• Opportunities for growth and career development
• Training and skill development

How to Apply:
Interested candidates can send their CV via WhatsApp at 0300-7449588

Job Type: Full-time

Pay: Rs65,000.00 - Rs75,000.00 per month

Work Location: In person