Technical Support Consultant (Inbound Call - UK & USA)

• Technical troubleshooting.
• Support tickets handling.
• Provide support to customers in the UK (mostly), US, Canada & Australia.
• Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
• Liaison with the Product Development team for any issues.
• Troubleshooting system and diagnosing and solving hardware or software faults.
• Help prospects in resolving their issues.

Job Type: Full-time

Pay: Rs50,000.00 - Rs100,000.00 per month

Application Question(s):

• Are you comfortable in rotational shifts?

Education:

• Bachelor's (Preferred)

Experience:

• Provide support to customers in the UK: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person