Technical Support engineer

Job description

A leading Telecom Company Required Online technical support engineer

• Key Responsibilities:
• Respond promptly to customer inquiries via chat, email, or support systems.
• Diagnose, troubleshoot, and resolve hardware, software, or connectivity issues remotely.
• Guide customers through step-by-step solutions and provide product usage assistance.
• Escalate complex issues to higher-level support or engineering teams when necessary.
• Document all technical interactions, resolutions, and feedback in the ticketing system.
• Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
• Provide remote configuration, installation, and upgrade support where applicable.
• Educate users about product features, system updates, and preventive measures.
• Collaborate with the technical team to identify recurring issues and suggest improvements.
• Ensure customer satisfaction by delivering professional, courteous, and effective support

Requirement:

Gender: Male

Education: BS IT/ CS/Electrical engineer (Graduate)

Salary: 37,000 (Please note that there is incentive available on performance base )

Benefits Provided:

• Medical Insurance
• Job Type: Full-time

Shift: Rotational : every month your shift will be change

Job Type: Full-time

Location:

• Lahore johar town

Job Type: Full-time

Pay: Rs37,000.00 - Rs50,000.00 per month

Education:

• Bachelor's (Required)

Location:

• Lahore (Required)

Work Location: In person