Technical Support Engineer

Project Implementation Support (Hardware)

• Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.
• Create configurations for devices based on specific needs.
• Collaborate with hardware manufacturers to address bugs and resolve issues.
• Work closely with the system development team to implement improvement ideas and resolve bugs.
• Must be familiar with the physical hardware installation of the MDVR unit, cameras, and associated sensors (G-sensors, panic buttons, door sensors, fuel sensors) within a vehicle’s structure. This includes using ruggedized, shock-absorbing mounts to ensure durability in a mobile environment.
• Remote Management Assisting with real-time tracking, live video viewing, and remote configuration or firmware upgrades.
• Alarm and Event Management Setting up and troubleshooting various smart alarms, such as overspeed warnings, driver fatigue alerts, and emergency triggers.
• Data Retrieval and Analysis Helping fleet managers retrieve specific video evidence (e.g., in case of an accident or incident) and generate operational reports.
• Troubleshooting Hardware Issues Diagnosing problems related to power supply, camera connectivity, GPS signal loss, or storage medium failures.

Technician Support

• Lead new installation projects, including maintenance, repair, and removal tasks.
• Provide guidance and support to technicians during installations and troubleshooting.

Customer and Internal Support

• Handle various customer requests and inquiries regarding our system through the Zoho Ticketing system.
• Provide customers with insights and recommendations to optimize their operations by analyzing system data.
• Collaborate with other teams to enhance company processes, particularly in ERP improvement.
• Conduct training sessions for clients to ensure effective use of our solutions.
• Conducting internal training for the team to enhance the quality and build up teamwork

Software Quality Assurance (Application Tools)

• Conduct usability testing to gather valuable insights for enhancing the user experience.
• Work closely with the development team to ensure that software tools meet quality standards.