Technical Support Engineer (Female)

· Provide technical support to clients via calls, emails, and chat in English

· Diagnose, troubleshoot, and resolve software and system-related issues

· Understand client concerns and explain technical solutions in a clear, professional manner

· Escalate complex issues to relevant technical teams when required

· Maintain accurate documentation of issues, resolutions, and follow-ups

· Monitor system performance and proactively identify potential issues

· Ensure timely resolution of support tickets while meeting service-level expectations

· Build and maintain strong client relationships through effective communication

Skills

· Bachelor’s degree in Computer Science, Information Technology, or a related field

· 1+ years of experience in technical support or a similar role

· Strong troubleshooting and problem-solving skills

· Excellent spoken and written English communication skills

· Ability to communicate technical concepts to non-technical clients

· Strong customer service mindset and attention to detail

· Ability to work independently and collaboratively in a team environment

Location: Islamabad, DHA phase 2
Salary: 70k to 90k + Fuel Allowance
Daily Dinner from company end
only female candidates are required
Office timing: 6:00 PM to 2:00 AM Monday to Friday

Job Type: Full-time

Pay: Rs70,000.00 - Rs90,000.00 per month

Work Location: In person