Technical Support Engineer - L2

Technical Support Engineer – L2 ;

Description:

We are looking for a Technical Support Engineer to join our team. The role involves providing Technical support to customers using our IoT SaaS platform. The ideal candidate should have a good understanding of IoT systems, basic knowledge of DevOps and backend systems, and strong communication skills for direct customer interaction.

Responsibilities:

Handle technical queries and troubleshoot issues reported by customers.

Analyze API payloads, device logs, and backend responses.

Collaborate with DevOps and backend teams for escalations.

Assist customers with onboarding, configurations, and system usage.

Monitor system health and alerts; act proactively when needed.

Document common issues and solutions for internal use.

Requirements:

Bachelor’s degree in a relevant technical/computer.

1–3 years of experience in technical support or related roles.

Basic knowledge of DevOps practices, Linux, APIs, and log analysis.

Good understanding of IoT concepts and SaaS platforms.

Strong problem-solving and communication skills.

Nice to Have:

Familiarity with MQTT, HTTP APIs, and cloud platforms (AWS, Azure).

Hands-on with tools like Postman, Grafana, or Kibana.

Hands on experience on monitoring tools.

Job Type: Full-time

Ability to commute/relocate:

• Islamabad I-10/Markaz: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Please Review Job Description Before Apllying As its not Purely IT Support Job.

Education:

• Bachelor's (Preferred)

Work Location: In person