Technical Support Officer

We are hiring a Technical Support Officer to provide day-to-day technical assistance for GPS tracking devices, IoT solutions, and customer support operations. The role involves troubleshooting, coordination with internal teams, and ensuring timely resolution of customer issues.

Key Responsibilities

• Provide technical support for GPS tracking and IoT devices
• Diagnose and resolve device, software, and connectivity issues
• Assist customers via phone, WhatsApp, email, or ticketing system
• Coordinate with technical and operations teams for issue resolution
• Maintain proper documentation of issues and resolutions
• Support device installation, configuration, and testing

Required Skills & Qualifications

• Bachelor’s / Diploma in IT, Electronics, Telecom, or relevant field
• Basic understanding of GPS devices, IoT systems, or networking
• Good troubleshooting and communication skills
• Ability to handle multiple tasks under pressure
• Willingness to learn and adapt to new technologies

Preferred (Nice to Have)

• Prior experience in technical support or fleet management systems
• Knowledge of SIM, GSM, TCP/IP, or device configuration

What We Offer

• Stable job with learning opportunities
• Exposure to IoT and fleet management technologies
• Supportive and professional team environment

Job Type: Full-time

Pay: Rs30,000.00 - Rs70,000.00 per month

Work Location: In person