Technical Support Specialist

Ibex, for one it's global client , is hiring.

Timings: EST hours

The Technical Support Specialist will be responsible for coordinating incoming requests and work assignments to support customer orders. You will support all customer demands related to interconnection.

What you’ll do

• Perform initial review of all new cross connect install and disconnect orders for all interconnection services.

• Act as the customer’s advocate for interconnection services and engaging other departments.

• Monitor general inbox and respond to all customer inquiries.

• Enter Demarc/CFA information, Customer BAN (Billing Account Number), and notes after reviewing the order.

• Reject orders that do not have the required information.

• Review order Queue and ensure that cases are updated timely.

• Escalate orders as needed to management.

• Work with carriers to ensure order data is accurate.

What you’ll need

• Experience in high-tech, customer-facing roles such as Customer Success or Technical Support

• Experience working with Telecommunications, Datacenters, Cross Connects/Interconnection Products

• Reading, understanding, and translating Carrier LOA/CFAs.

• Strong communication, technical, and computer skills

• Effective organizational skills and attention to detail

• Proficient in Microsoft Office Suite applications (Outlook, Word, Excel, PowerPoint) and or/equivalents

• Bachelors Degree & three years Telecommunications / Datacenter experience