Technical Support Specialist

We are looking for a Technical Support Specialist to provide efficient and effective technical assistance to users. The ideal candidate will diagnose and resolve technical issues, ensure smooth IT operations, and deliver excellent customer service.

Key Responsibilities:

• Provide first-level technical support to users via phone, email, or in person

• Troubleshoot hardware, software, and network issues

• Install, configure, and maintain computers, printers, and applications.

• Monitor and respond to support tickets within agreed SLAs

• Escalate complex issues to higher-level support teams when necessary

• Maintain accurate records of issues and resolutions

• Assist in system upgrades, patches, and maintenance activities

• Support users with ERP, CRM, or business applications (if applicable)

• Ensure compliance with IT policies and security standards

Required Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• Proven experience in technical support or help desk roles.
• Strong knowledge of:

- windows / MacOS operating systems
- Networking basics (TCP/IP, DNS, DHCP)
- Microsoft Office and common business applications.

• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk)
• Basic understanding of hardware troubleshooting
• Excellent problem-solving and communication skills.

Preferred Qualifications:

• Certifications such as:

- Comp TIA A+
- SQL
- Microsoft Certified (e.g., Azure, MCSA)

• Experience with ERP systems (SAP, Dynamics, etc.)
• Knowledge of remote support tools

Job Type: Full-time

Pay: QAR5,000.00 - QAR6,000.00 per month

Work Location: In person