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Technician Helpdesk I

We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.

At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.

Job Summary

The Level 1 IT Helpdesk Technician is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic support and troubleshooting for hardware, software, and network-related issues. The technician will log and manage support tickets, escalate complex issues, and ensure timely resolution to maintain business continuity.

Key Responsibilities

Respond to user inquiries via phone, email, chat, or in-person.
Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
Log all support requests in the ticketing system and maintain accurate documentation.
Escalate unresolved issues to Level 2/3 support or appropriate teams.
Assist with user account setup, password resets, and access permissions.
Perform routine maintenance tasks such as software updates and system checks.
Provide excellent customer service and follow up to ensure user satisfaction.
Maintain inventory of IT equipment and supplies.
Support onboarding and offboarding processes for employees.

Qualifications

High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) preferred.
0–2 years of experience in IT support or helpdesk environment.
Basic understanding of Windows and macOS operating systems.
Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
Strong communication and problem-solving skills.
Ability to work independently and as part of a team.
Customer-focused with a positive attitude.

Working Conditions