Technology Analyst - IT Services

Job Description:

• Job Description
• More than 4 6 years of relevant IT experience
• Should be experienced in day to day IT Infrastructure support including various Operating systems like Win10 MacOS Linux
• Should have strong knowledge in implementation administration of various servers server roles
• Administration of LAN infrastructure switches firewall routers
• Knowledge on Active Directory Services DHCP DNS
• Should be having understanding on ITIL framework IT reporting metrics MIS and create different reports as per the framework
• Manage the team of analysts who support end user s IT tickets and act as SME for them
• Attend to service requests and incidents Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents
• Handle system and network related issues and handle 1st 2nd level IT incidents and IT service requests
• Thorough knowledge on different tools used for capacity management availability managements
• Experience in Asset management IT Supplier Management
• Should be flexible to work in different shift timings and coordinate with different teams across geographies
• Should be experienced in handling various IT audits ISO20K 27K etc

Key Responsibilities:

• Role and responsibilities
• Installation Trouble shooting Managing Endpoints
• Installation Trouble shooting Managing Physical Server VM cloud servers
• Installation Trouble shooting Managing Network devices Switches routers Firewalls
• Signature and patch updates in all Endpoints and servers in defined SLA
• Preparing Daily weekly monthly reports and scheduling meetings and explaining the reports to respective stakeholders
• Verbal written communications and co ordination with End users project team IT team Clients US Europe Australia
• Working knowledge with any of the well know Ticketing tools
• Fixing vulnerability in end points servers network devices
• Working on AMC renewal process for IT related assets
• Able to read and understand IT related requirement in SOW MSA and implementation
• Preparing Modificaition network diagram using Ms Visio
• Working with core network and server team in fixing issues
• Provding oncall support along with Client ISP Core IT team members for new implementation as well as fixing issues
• Willing to working in 24 5 24 7 environment
• WFO is mandatory
• Providing handover Co ordination with team members to ensure all IT related issues are addressing with in SLA
• Perparing RCA for any IT related incidents
• Taking end to End responsibility in the projects provided by IT team
• Planning leaves in advance without affecting production
• Prefered certificaion on Microsoft server technologies Cisco networking

Preferred Skills:

TIG->Standard TIG