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Telesales Executive cum Customer Relations Representative

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Job Title: Telesales Executive cum Customer Relations Representative (Automobile)

Work location: Al Quoz, Dubai (Near Onpassive Metro Station)

Exp: 1-3 years (UAE)

Prefer immediate joiners

Job Responsibilities:

Lead Qualification and Management:

  • Receive raw leads from the marketing team.
  • Qualify leads based on predefined criteria to identify potential customers.
  • Schedule test drives for qualified leads.
  • Coordinate lead handoff to digital sales personnel.

Customer Communication:

  • Respond promptly to customer inquiries, comments, and messages on social media platforms, review sites (e.g., Google), and online marketplaces.
  • Manage inbound calls and provide exceptional customer service.

Sales Support:

  • Collaborate with digital sales personnel to ensure a seamless customer experience and achieve sales targets.
  • Data Management:
  • Maintain accurate and up-to-date records of customer interactions, leads, and sales activities in the CRM system.
  • Analyze lead data to identify trends and opportunities for improvement.

Qualifications:

  • Proven experience in customer service or sales support, preferably in the automotive industry
  • Bilingual proficiency in Arabic and English
  • Strong communication and interpersonal skills, both verbal and written
  • Excellent customer service orientation and ability to build rapport with customers
  • Proficiency in using CRM software and digital marketing tools
  • Knowledge of automotive products and industry trends
  • Ability to work independently and as part of a team

Job Type: Full-time

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