Telesales Executive cum Customer Relations Representative

Job Title: Telesales Executive cum Customer Relations Representative (Automobile)

Work location: Al Quoz, Dubai (Near Onpassive Metro Station)

Exp: 1-3 years (UAE)

Prefer immediate joiners

Job Responsibilities:

Lead Qualification and Management:

• Receive raw leads from the marketing team.
• Qualify leads based on predefined criteria to identify potential customers.
• Schedule test drives for qualified leads.
• Coordinate lead handoff to digital sales personnel.

Customer Communication:

• Respond promptly to customer inquiries, comments, and messages on social media platforms, review sites (e.g., Google), and online marketplaces.
• Manage inbound calls and provide exceptional customer service.

Sales Support:

• Collaborate with digital sales personnel to ensure a seamless customer experience and achieve sales targets.
• Data Management:
• Maintain accurate and up-to-date records of customer interactions, leads, and sales activities in the CRM system.
• Analyze lead data to identify trends and opportunities for improvement.

Qualifications:

• Proven experience in customer service or sales support, preferably in the automotive industry
• Bilingual proficiency in Arabic and English
• Strong communication and interpersonal skills, both verbal and written
• Excellent customer service orientation and ability to build rapport with customers
• Proficiency in using CRM software and digital marketing tools
• Knowledge of automotive products and industry trends
• Ability to work independently and as part of a team

Job Type: Full-time