Tour Operation / Client Manager

We are seeking a dynamic and detail-oriented Travel & Tour Operation Strategist with a minimum of 2 years​ of industry experience to join our growing team. This role is ideal for someone with a strong understanding of travel operations, destination management, and customer-centric service design.

Key Responsibilities:

• Design and implement tour packages, travel plans, and itineraries tailored to diverse customer needs.
• Manage day-to-day travel operations, including bookings, vendor coordination, and service delivery.
• Collaborate with marketing team to promote seasonal packages.
• Use tourism management software (e.g., Amadeus, Sabre, Galileo etc. to manage reservations, client profiles, and reporting.
• Maintain strong relationships with local and international travel suppliers, hotels, guides, and transport providers.
• Monitor market trends and competitor strategies to identify opportunities for growth.
• Ensure all operations comply with visa regulations, safety standards, and industry best practices.
• Troubleshoot travel-related issues and resolve customer complaints in a timely and professional manner.
• Analyze travel data and prepare performance reports to improve efficiency and service delivery.
• Provide training or guidance to junior team members on operational procedures and tools.

Qualifications & Skills:

• Minimum 2 years of experience in travel and tour operations or a similar role.
• In-depth knowledge of travel planning, destination management, and tour logistics.
• Proficient in using key tourism industry software such as: Amadeus, Sabre, Galileo etc.
• Bachelor's degree in Tourism, Hospitality Management, or a related field (preferred).
• Strong problem-solving and decision-making abilities.
• Excellent organizational and multitasking skills.
• Outstanding communication and negotiation skills.
• Familiarity with travel regulations, insurance, visa processes, and safety protocols.
• Willingness to work flexible hours, including weekends or holidays if needed.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Strong attention to detail and accuracy in data entry
• Ability to work under deadlines and manage multiple bookings at once
• Good communication skills (for internal coordination)
• Proficiency in Microsoft Office or reservation software

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Tourism & Travel: 5 years (Required)

Application Deadline: 20/10/2025