Trainer Specialist

JOB DESCRIPTION

Summary/Objective
Experienced and highly organized Training Specialist to lead the training function for our airport operations. To oversee all training programs in the station, ensuring compliance with safety regulations, operational excellence, and exceptional customer service. Collaborate with cross-functional teams to assess training needs and implement training solutions.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Schedule and coordinate training sessions for airport personnel including security, passenger services, baggage handling, wheelchair, janitorial and administrative staff.
• Deliver onboarding, recurrent, and role-specific training aligned with airport and airline policies.
• Observe operational activities to identify training gaps and suggest continuous improvement opportunities.
• Support and coach employees during initial on-the-job training phases.
• Assist in developing and updating training materials, manuals, and SOPs as needed.
• Maintain accurate training records and ensure documentation meets regulatory requirements.
• Provide feedback to managers and supervisors on performance and progress.
• Conduct audits and assessments to evaluate training effectiveness and employee performance.
• Stay up to date with changes in aviation regulations, airport procedures, and technology to keep training programs current.
• Foster a culture of safety, compliance, and continuous improvement.
• Provide leadership, coaching, and development for station staff.

Competencies

• Teamwork Orientation
• Stress Management/Composure
• Ethical Conduct
• Good Communication
• Customer Service
• Leadership

Work Environment & Physical Demands

This job operates in a professional airport environment. It is an active position, which requires moving around the airport (offices, gates, ramp, catering facility, etc.). This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. This position is very active and requires standing, walking, seating and may be exposed to weather conditions, during OJT or audits.

Position Type and Expected Hours of Work

This is a full-time position. Work hours vary.

Required Education and Experience

• Bachelor’s degree in aviation, Human Resources, Education, or related field (or equivalent experience).
• 5+ years of experience in airport operations or aviation training, with 2+ years in a leadership role.
• In-depth knowledge of airport safety procedures, regulations, and ground operations.
• Strong presentation and communication skills.
• Ability to manage training for a 24/7 operation.
• Familiarity with LMS platforms and training software.

Skills and Qualifications

• Bilingual (English & Spanish)
• Strong organizational and problem-solving abilities.
• Ability to work under pressure in a fast-paced, safety-sensitive environment.
• Successfully complete a background investigation
• Computer literacy in MS Office packages such as Word, Excel and Outlook.
• A willingness and ability to travel within the US for training delivery

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.