Training Manager (F&B)

Job Purpose

The Training Manager (F&B) is responsible for designing, implementing, and overseeing training programs that enhance service quality, operational efficiency, and compliance across all Food & Beverage operations. This role ensures that F&B teams are well-trained, performance-driven, and aligned with brand standards and business objectives.

Key Responsibilities Training Strategy & Planning

• Develop and implement a comprehensive F&B training strategy aligned with company goals and brand standards.
• Identify training needs through performance reviews, audits, guest feedback, and operational requirements.
• Prepare annual training plans and budgets.

Program Development & Delivery

• Design training materials, manuals, SOPs, presentations, and e-learning content for F&B operations.
• Conduct onboarding, service excellence, product knowledge, hygiene, safety, and leadership training.
• Deliver both classroom-based and on-the-job training sessions.

Operational Standards & Compliance

• Ensure compliance with food safety, hygiene, HACCP, and local regulatory requirements.
• Monitor adherence to SOPs and brand standards across all F&B outlets.
• Support new openings, rebranding, and operational changes through targeted training.

Performance Monitoring & Evaluation

• Evaluate training effectiveness using KPIs, assessments, and post-training performance reviews.
• Track training attendance, completion, and certification records.
• Provide regular reports and recommendations to management.

Team Development & Coaching

• Coach F&B managers and supervisors on training delivery and people development.
• Support succession planning and talent development within the F&B department.
• Promote a culture of continuous learning and improvement.

Coordination & Collaboration

• Work closely with HR, Operations, Quality, and Safety teams.
• Coordinate with external trainers, consultants, and suppliers when required.
• Support audits, inspections, and quality assessments.

Qualifications & Experience

• Bachelor's degree in Hospitality Management, Business Administration, HR, or a related field.
• Minimum 5-8 years of experience in Food & Beverage operations, with at least 3 years in a training or managerial role.
• Strong knowledge of F&B service standards, kitchen operations, and food safety regulations.
• Experience in hotels, restaurants, catering, or multi-unit F&B operations is preferred.