Inn of the Mountain Gods Resort and Casino Job Description

Position Title: Hospitality Training Specialist

Reports to: HR Training Manager

Supervises: N/A

Summary of Position:

Manages the design, planning, and implementation of training programs, policies, procedures and strategies that support the resort goals and objectives. Such as Customer Service and Hospitality.

1. Essential Duties include the following:

• In conjunction with the Director of HR, determines a learning and training strategy that best meets

the educational needs of IMGR&C and the Mescalero Apache Tribe.

• Collects, organizes, and analyzes training needs information through questionnaires, interviews, and existing data to determine learning and developmental needs of all resort departments;

• Develops appropriate learning methodologies to address the educational needs of the team members and ensure the successful outcome of all training programs;

• Monitors and enhances effectiveness of IMGR&C new team member orientation;

• Designs and implements an evaluation program to determine the effectiveness of all training

Programs

• Develops a "train the trainer: program to coach selected "experts" m effective presentation

Strategies and techniques;

• Designs and implements a resort-wide management skills training program to include IMGR&C.
• Maintains certification for training products/courses purchased by the department;
• Adheres to all regulatory, departmental, and company policies and
• Actively participants in strategic planning and budgeting activities recommending programs that

meet company needs and support company goals;

• Prepares and monitors Provides management with accurate data regarding expenses.
• Oversees the daily operations of the training department, ensuring accurate, legal, and timely reporting as needed;
• Adheres to all regulatory, departmental and IMGR&C policies and procedures;

• 2. Supervisory Responsibilities:

  
  

  None

  
  

  3. Education and/or Experience Requirement:

  
  
  • Associates Degree in education, training, or other human resources related field of study from a two-year college or university; Or equivalent training in Human Resources.
    • A member of the Mescalero Apache Tribe may agree in writing to complete the educational requirement at their own expense with the assistance of IMGR&C through the educational assistance program outlined in the Team Member handbook. Educational requirement that is not met in an agreed upon time is subject to a status change in
  
  
  • Three (3) years training/education management experience in a hospitality/gaming company;
  
  
  • Proficiency in Microsoft Office Suite software to include Word, Outlook, and PowerPoint;
  
  
  • Mescalero Apache Tribal preference, bicultural experience preferred;
  
  
  • Must have negative drug/alcohol test;
  
  
  • Satisfactory compliance with MATGC background
  
  

  4. Physical Demands:

  
  

  The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

  
  

  While performing the duties of this position, the team member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The team member must occasionally lift and/or move up to 50 pounds.

  5. Work Environment

  
  

  The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

  The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment.