Travel Agent (Chat Support)

Company Description

We are a leading travel agency dedicated to providing exceptional travel experiences to our clients. We are currently seeking a highly skilled and experienced  Travel Agent  with expertise in Sabre, Galileo, and Worldspan reservation systems. The ideal candidate will have a strong background in the travel industry, excellent English communication skills, and the ability to work flexible hours, including afternoon and night shifts.

Role Description

• Utilize Sabre, Galileo, and Worldspan reservation systems to efficiently book flights, hotels, car rentals, and other travel services for clients.
• Prepare detailed and customized itineraries based on client preferences and needs.
• Offer expert advice to clients on various travel options, itineraries, accommodations, and visa/passport requirements to meet their specific desires.
• Use CRM (Customer Relationship Management) tools to maintain client profiles and preferences for personalized service.
• Handle booking changes, cancellations, and refunds with accuracy and efficiency, ensuring a high level of customer satisfaction.
• Manage budgets effectively to meet profit or sales targets.
• Analyze travel options and apply competitive pricing strategies to find cost-effective solutions while maximizing company profits.
• Offer holiday packages and influence clients to choose suitable options.
• Provide exceptional customer service by promptly addressing inquiries, resolving issues, and assisting travelers before, during, and after their trips.
• Skillfully handle customer queries and complaints to ensure a positive customer experience.
• Maintain meticulous records of all bookings, payments, and communication with clients to ensure proper documentation and compliance.
• Prepare and distribute tour itineraries to clients.
• Stay up-to-date with industry trends, airline policies, and travel regulations to provide clients with the most current information.
• Continuously update knowledge about visa and passport requirements.

Qualifications

• Proficiency in Sabre, Galileo, and Worldspan reservation systems.
• Excellent verbal and written communication skills in English.
• Strong customer service and problem-solving abilities.
• Detail-oriented with exceptional organizational skills.
• Ability to work both independently and in a team.
• Flexibility to adapt to varying work schedules, including afternoon and night shifts.

Benefits

• Company-sponsored Umrah & International tours
• 100K Basic Salary plus commission in pounds

INTERESTED CANDIDATES CAN APPLY ON 03360005200