TRIPS Dispatcher

TRIPS Dispatcher

Location: 2317 Countryside Drive, Fremont, OH 43420

Schedule: Wednesday, Friday, Saturday (25 hours per week)

Employment Type: Year-Round Part-Time

Pay Rate: $21.12 per hour

Why Work for GLCAP?

At Great Lakes Community Action Partnership (GLCAP), you’ll be part of an organization that makes a real difference in the lives of individuals, families, and communities. Our mission-driven culture fosters collaboration, professional growth, and opportunities to contribute to meaningful work every day.

Part-Time Perks:

Paid Time Off: Generous personal and sick leave
Retirement: 403(b) plan available from day one, with employee contribution options
Health & Benefits: Access to select benefits depending on hours worked
Employee Support: Employee Assistance Program and wellness incentives
Professional Growth: Opportunities for training and development

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

Required High school diploma or general equivalency diploma (GED); ability to obtain ODOT Reasonable Suspicion and ODOT Accident Investigation certifications within two years.

Experience:

3+ years experience in transportation and dispatching or scheduling experience; one to three years experience working with word processing, spreadsheet, internet, and database software; up to one year experience working with transportation software.

Additional Requirements:

Initial and periodic Motor Vehicle Records checks, maintain a valid driver’s license, and maintain a safe driving record.
Must have insured, dependable transportation available for daily use.
Initial and periodic physical exams required.
Must submit to initial and/or periodic state and/or federal criminal checks.
Must submit to initial and periodic drug and alcohol testing.

Essential Duties and Responsibilities:

Work with customers to arrange transportation using computerized route scheduling software.
Serve as back-up driver and maintain on-call status as directed.
Monitor, review, and resolve trip alerts in real-time, including no-show alerts and take appropriate action according to procedures.
Assist drivers, as needed, in finding destinations and using communication devices (i.e. two-way radios, mobile data terminals, and cell phones) according to department policies and safety protocols.
Complete check-in/out procedures including fare and manifest reconciliation with driver to ensure proper documentation is complete and accurate. Maintain proper money handling in conjunction with fiscal procedures.
Assist, as needed, with immediate accident and/or emergency communication with appropriate local officials.
Maintain effective communication with clients and referral agencies; providing information about agency programs and services.
Remain current on Federal, State and Local resources and regulation changes.
Document and resolve minor customer complaints/concerns by following appropriate policies and procedures.
Other duties and responsibilities as directed by supervisor.

Join us in Helping Communities Thrive, One Neighbor at a Time.

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