User Researcher

We are looking for a User Researcher who is passionate about deeply understanding our customers' needs, context, and motivations. You will accelerate innovation and drive value by bringing these insights to everything we do at DigitalOcean. This role will focus on Cloudways, a managed cloud hosting platform owned by DigitalOcean. It is an in person role in Karachi.

As a User Researcher at Cloudways DigitalOcean, you'll join a dynamic team shaping the future of cloud computing and AI. Reporting to the Senior Director of Experience and Research, you'll bridge the gap between users and the business—partnering with product and design teams to generate actionable insights that ensure our products meet real user needs.

You'll lead research across key customer journeys and products, championing applied research and a user-centered mindset throughout the organization. Alongside fellow researchers and strategy leaders, you'll contribute to ongoing strategic programs that advance customer understanding and help shape the team's culture and ways of working.

What You'll Do

• Lead Research from End-to-End: Manage every step of the research process, from study planning and participant recruiting to conducting activities, analysis, and reporting.
• Generate Actionable Insights: Partner with product managers and designers to scope and lead tactical research that drives decisions and helps teams understand user needs.
• Influence and Advocate: Create impactful deliverables that clearly communicate your findings and recommendations, spurring teams to action. You'll serve as an advocate for user exposure, empowering peers to center the customer experience in their daily work.
• Contribute to Our Research Practice: Help build and improve research practices, methods, and guidelines. You will also contribute to our centralized research library, increasing the accessibility and impact of every insight.

What You'll Bring to DigitalOcean

• Proficiency in a variety of research methods—including statistical analysis, survey design, in-depth interviews, focus groups, concept testing, and usability testing—applied with precision and professionalism.
• The ability to turn research findings into compelling strategic narratives that inspire innovation and guide product development.
• 1–3 years of hands-on research experience, with an emphasis on quantitative methods in a software or technology environment
• Bachelor's degree or equivalent in a relevant field (e.g., Psychology, Social Sciences, Statistics, Human–Computer Interaction or related discipline).
• Technical fluency in RStudio (preferred), Python, or Stata, using statistical experiments and behavioral analysis to develop data-driven recommendations.

What You'll Add To DigitalOcean

• A deep commitment to understanding user needs and behaviors through thoughtful, data-informed research practices.
• Expertise in collaborating within multidisciplinary Agile teams to design and deliver people-centered services.
• Exceptional quantitative and analytical skills to interpret complex data, uncover actionable insights, and connect research findings to product performance and strategy.
• A solid foundation in user research, user-centered design, and service design methodologies that drive meaningful outcomes.
• A holistic understanding of Agile roles across design, product, and technology disciplines to strengthen cross-functional collaboration and alignment.
• The ability to turn research findings into compelling strategic narratives that inspire innovation and guide product development.

Why You'll Like Working for DigitalOcean:

• We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
• We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

• This is an in person role in Karachi, Pakistan.

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