Veterinary Receptionist

Lake Elsinore Animal Hospital is looking for professional, career minded Veterinary Receptionists who are growth oriented. We have a large customer and doctor network and growing, so our caseload is diverse, challenging, and fun!

We are looking for Receptionists that share our values! Our values are Full Commitment, Hospitality, Accountability, Diversity, Collaboration and Positivity.

MISSION: Strengthening the bond between people and their pets by caring for pets and the people who love them

Requirements

· Excellent Customer Service and professional communication skills, verbally and in writing

· Great listening skills with ability to handle complaints and unpleasant customers

· Ability to get along with customers and employees, on the phone and in person

· Proficient in Excel (Spreadsheets) and Word

· Proficient in Email

· Willing and able to work a flexible schedule that includes a weekend day

· Strong time management & Organizational Skills

· Minimum 1 year of Veterinary reception experience

Physical Requirements

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The ability to walk, bend, stand and reach constantly during an 8- 10-hour day, this is not a sitting receptionist position due to the workflow needs of the hospital.

· Allergies to animals must be controllable through medication

· Ability to type 40 wpm

· Visual acuity sufficient to maintain accurate records, recognize people and understand written directions

· Ability to speak and hear sufficiently to understand and give information in person and on the phone

· Ability to work well under pressure

· Ability to lift up to 40lbs

Duties

· Greet all clients

· Use superior customer service

· Answer telephones

· Assist clients when checking in or out

· Verify and update client information, pet information and vaccine schedules

· Schedule appointments for exams, procedures and take medication refill requests

· Make boarding reservations

· Check in and out appointments for exams, run in backs, boarding, grooming and surgery

· Daily reconciliations and deposits

· Complete daily checklists

· Monitor front lobby and reception area in order to maintain a clean and organized area for clients

· Be willing and able to cover shifts, work evenings, weekends and overtime if requested by management

· Maintain a professional attitude and appearance at all times

· Must be client focused at all times

· Excellent and professional communication skills, verbally and in writing

· Great listening skills with ability to handle complaints and unpleasant customers

· Ability to get along with customers and employees, on the phone and in person

· Proficient in Excel (Spreadsheets),Word, Gmail and Google Documents

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Application Question(s):

• We are looking to fill a full time position that requires some schedule flexibility. The position we are looking to fill will be for Four ten hour shifts a week that include a weekend day. We are open seven days a week. Do you have any specific days or times that you are not available?

Experience:

• Veterinary Reception: 1 year (Required)

Ability to Relocate:

• Lake Elsinore, CA 92532: Relocate before starting work (Required)

Work Location: In person