Virtual Medical Assistant (Radiology – High Volume Environment)

About the Role

Medical Virtual Assistant LLC is hiring an experienced Virtual Medical Assistant (Radiology) to support a high-volume radiology practice in the United States.

This role is ideal for candidates who thrive in fast-paced environments, are comfortable handling high inbound call volumes, and have hands-on experience with radiology systems and workflows.

Practice Overview & Systems

• Specialty: Radiology (High-Volume Practice)
• RIS: AbbaDox (Cloud-Based)
• PACS: Intelerad
• Phone System: RingCentral
• Time Zone: Pacific Time

Primary Areas of Support Needed

Scheduling & Call Handling (High Priority)

• Manage high inbound call volume (~120 calls/day)
• Schedule MRI, CT, X-ray, Ultrasound, and other imaging procedures
• Coordinate patient appointments efficiently
• Reduce patient wait times (currently 20–25 minutes)
• Provide professional and empathetic patient communication

Medical Records Support

• Obtain prior imaging records (up to 7 years history)
• Communicate with outside imaging facilities and providers
• Download and share reports via PACS (Intelerad)
• Coordinate and manage incoming/outgoing records
• Ensure HIPAA-compliant handling of all patient data

Billing Oversight Support

• Monitor reports from external billing company
• Assist with Accounts Receivable (AR) tracking
• Prepare and maintain Excel reports
• Identify claim denials or billing inconsistencies
• CPT coding familiarity preferred
• Experience with Personal Injury Liens (PI Liens) is a strong advantage

Required Qualifications

• Minimum 1–2 years experience as a Virtual Medical Assistant (Radiology preferred)
• Experience working in high-call-volume environments
• Strong knowledge of radiology terminology and imaging workflows
• Familiarity with RIS & PACS systems (AbbaDox & Intelerad experience preferred)
• Prior authorization and insurance verification experience
• Basic billing and AR knowledge
• Proficiency in Microsoft Excel
• Excellent English communication skills (verbal & written)
• Ability to work Pacific Time hours
• Professional remote setup with reliable internet

Preferred Qualifications

• Experience supporting US-based radiology clinics
• Personal Injury (PI) lien experience
• CPT & ICD-10 coding knowledge
• Experience with external billing coordination

What We Offer

• Competitive monthly salary
• Long-term remote opportunity
• Work with US-based healthcare providers
• Supportive and professional team environment
• Growth opportunities

How to Apply

Please submit the following on Email:
Email: hr@medicalvirtualassistant.us with the following:

• Updated Resume
• Details of Radiology Experience
• Systems Used (RIS, PACS, EMR, Phone System)
• 1-Minute Voice Intro (Required)
• Confirmation of Pacific Time availability
• Experience with PI liens (if any)

Job Types: Full-time, Part-time

Expected hours: 40 per week

Work Location: In person